HARRISBURG (January 6, 2015): With below-freezing temperatures expected this week, Capital Region Water alerts customers to protect their pipes from freezing and to report any water leaks seen outside by calling 888-510-0606.

“We want to remind customers that freezing temperatures can cause pipes to freeze and possibly break, causing property damage,” said Capital Region Water CEO Shannon Williams. “By being proactive, customers can protect their pipes and avoid expensive repairs to their plumbing and home.”

Capital Region Water recommends customers to take the following precautions to protect their pipes from freezing:

Preventing Frozen Pipes

  • Locate your water service shut off valve and make sure it is easy to access in an emergency.
  • Identify areas of your home that are not protected from cold weather. Check rooms that are not insulated and rooms without access to heat.
  • Protect exposed pipes and your water meter by wrapping them with insulation.
  • Stop cold air from coming inside by:
  • Repairing broken windows
  • Insulating exterior walls
  • Sealing any openings around doors
  • Close inside valves supplying outdoor hose bibs. Remove, drain, and store hoses.  Open the outside hose bibs to allow water to drain.

Responding to Frozen Pipes:

  • Shut off water at the water service shut off valve before you thaw any frozen pipes.
  • After water is shut off, you can heat frozen pipes with a hair dryer, space heater, or hot water.  Do not leave heaters unattended and do not use any open flames.
  • Freezing can cause small cracks in pipes, joints, and water meters. Check for any leaks after thawing.
  • Work with a licensed plumber to repair any broken pipes.
  • If your water meter breaks, call 888-510-0606 to schedule a repair or replacement.

Report Leaks

  • Freezing temperatures can lead to more water main breaks. Report any leaks or loss of service immediately by calling 888-510-0606 Ext. 2.
  • In addition to their indoor plumbing, the property owner is responsible for any leaks between the main and their home.
  • Be prepared to provide a description of the problem, the address or location, a contact name, and a phone number.
  • Broken water pipes in the winter can cause ice patches in roads and lead to hazardous driving conditions.

More information can be found at or by visiting Capital Region Water’s Facebook page at

For questions or to report problems with your water or sewer service call:

1-888-510-0606 or find us online at


Andrew Bliss

Community Outreach Manager

O:     717 525 7677

M:    717 421 5861

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