311 Help Desk
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City of harrisburg logo

HARRISBURG – Due to evolving concerns related to the spread of coronavirus (COVID-19), Mayor Papenfuse has declared a disaster emergency in the City of Harrisburg. Effective Tuesday, March 17, the MLK City Government Center, Public Works Building, and Reservoir Parks Mansion will be closed to the public until further notice. The City intends to maintain essential functions and services at full capacity. 

The City of Harrisburg encourages the public to email [email protected] or use the website form for submitting service requests and reporting issues. The online form is available at harrisburgpa.gov/support. The City 311 Helpdesk will continue to be in operation, providing a way for the public to submit requests for various City services. To reach the operator regarding support ticket inquiries, please call 3-1-1 (if calling from within the City) or 717-255-3040.

For City business related to bill paying, permitting, Treasury, or other inquiries, the public can use the drop box at the rear of the MLK City Government Center to submit items. The deadline for residential parking permits has been extended through the end of April.

City employees will be continuing to perform their duties during the building closure, and this includes telecommuting and working remotely for those able to do so. The City is closely monitoring the status of coronavirus locally to determine when City buildings can be safely re-opened to the public. At this time, there are no presumed or confirmed cases of coronavirus in Harrisburg.

“We are all in this together,” said Mayor Eric Papenfuse. “I encourage the community to adhere to Governor Wolf’s directives and use precautions to prevent the spread of the coronavirus. Our top priority is the health and safety of our residents, especially the elderly and most vulnerable. We appreciate everyone’s patience and understanding during this disaster emergency.”

The City Council Work Session scheduled for Tuesday, March 17 has been canceled.

Information about the facts and latest updates on COVID-19 coronavirus is available on the websites of the PA Department of Health https://www.health.pa.gov/ and the Centers for Disease Control and Prevention https://www.cdc.gov/. For local updates, the public is encouraged to monitor harrisburgpa.gov/coronavirus and the City’s social media (i.e. Facebook, Nextdoor, Twitter). Public inquiries on coronavirus related to City services can be emailed to [email protected].