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Community Services Division

About Us

The mission of the Harrisburg Bureau of Police’s Community Services Division (CSD), is to promote an atmosphere of open communication, trust and understanding, between the Officers and the Community they police; to reduce crime and improve quality of life. We shall do so while continuing to display the honor, integrity and professionalism needed to make Harrisburg a safer place to live, work and play.

The goal of the Community Services Division is to bridge a relationship with the community, through initiatives that encourage the use of positive police contacts, programs and services, creating partnerships and strategies to reduce crime and improve quality of life.

The Community Services Division is headed by a Division Commander, Director of Community Services and Engagement, Crime Analyst and a Community Policing Substation Manager. The Division is made up of Community Service Aides, Community Policing, and Housing and Animal Control Units.

Community Service Aides

Important Documents & Links

Organizational Chart

Frequently Asked Questions

What do the CSAs do?
  • The Community Service Aides (CSAs) are a unit within the Harrisburg Bureau of Police’s Community Services Division. The CSAs are unarmed civilian employees responsible for assisting with public services in the seven districts of Harrisburg City. They are dedicated to serving as liaisons within the community through participation in community events and outreach. The CSAs also perform various duties in support of law enforcement personnel, including non-criminal investigations, assist in non-reportable auto collisions, traffic control, and other routine non-emergency law enforcement activities. The purpose of this unit is to strengthen the relationship between the City and the community it serves.
How can we help?
  • Community Service Aides are available to assist the members of the community with services such as the following:
  1. City ordinance issues such as loud noise complaints and illegal dumping
  2. Parking complaints
  3. Traffic control
  4. Non-reportable traffic accidents
  5. Business checks
  6. Quality of life complaints such as:
    1. Neighborhood disputes
    2. Parking disputes
    3. Residential concerns
    4. Loitering
    5. Or anything that impacts quality of life
  7. Community engagement
Are there different shifts that the CSAs work?
  • Currently the CSAs cover three shifts:

8:00AM – 4:00PM

10:00AM – 6:00PM

12:00PM – 8:00PM

Are the CSAs armed?
  • Unlike our Sworn Police Officers, the CSAs are unarmed positions. The CSAs are authorized to carry Oleoresin Capsicum (OC) Spray.
Can the CSAs partner with other businesses and non-profits?
  • Yes, if you are interested in having the CSAs attend or participate in an event for your group, association, or organization please contact the CSA Unit by email or phone at:

    Email: [email protected]

    Phone: 717-255-6535

Do the CSAs attend community events or speaking engagements?
  • Yes, the CSAs attend many public events throughout the city of Harrisburg. If you are interested in having the CSAs attend your event or schedule a speaking engagement you may contact the CSA Unit at:

    Email: [email protected]

    Phone: 717-255-6535

Location

123 Walnut St Suite 212

Harrisburg, PA 17101 

Phone

717-255-6535

Email

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